Utilities and management of energy with CRM

UGO’s CRM software enables utilities to track customer interactions across various touchpoints, such as meters, bills and payments. With this information, utilities can better understand their customer’s needs, preferences, and behaviours, allowing them to modify their products, services, and marketing efforts.

INV Capabilities
  • Logging customer inquiries, issues, and resolutions to provide better customer service.
  • Generating reports and insights from customer data to identify trends, opportunities, and areas for improvement.
  • Automating routine tasks and processes to increase efficiency and consistency.
  • Ensuring the security and privacy of customer information in compliance with relevant regulations.
  • CRM tools can be used to gather customer feedback and opinions on their experiences with smart meters.

Features of CRM

CRM software serves as a tool to enhance the customer experience and engagement with the utility company’s services, leveraging the data and insights provided by smart meters.

Secure & Powerful Solution Manages & Keeps Track of Consumers, Meters, Bills & Payments.
Automated Alerts to Customers about Outages, Service Requests or Billing etc.
Real - Time Requests & Grievance System.
Enables Customers to View & Pay their Bills & Manage Payment Preferences.
Customised to suit the specific needs of different industries and businesses.
Can help customers understand their usage and make informed decisions about their energy consumption.

More Products of Unified Billing System

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