CRM software is a set of strategies and technologies used by utility companies to manage and analyse data, enhancing customer interactions and providing better services based on smart meters data.
UGO’s CRM software enables utilities to track customer interactions across various touchpoints, such as meters, bills and payments. With this information, utilities can better understand their customer’s needs, preferences, and behaviours, allowing them to modify their products, services, and marketing efforts.
Simplify the challenges faced by companies while implementing ERP Solution:
Cost: ERP systems may be costly, and the cost of deploying
one can be significant particularly for small and medium-sized organisations.
ERP systems are frequently complicated, requiring particular knowledge and
experience to establish and manage correctly.
Complexity: - A wide range of systems and apps are already in
place in many firms. As a result, when it comes to establishing an ERP system, substantial
effort may be necessary to guarantee that it works (and supports) these current systems.
Change management: Migrating data from current systems to an ERP system is a challenging and time-consuming operation, and it's crucial to ensure proper data transfer to minimise any delays for your organisation.
Data migration: One of the most difficult aspects of
deploying an ERP system is migrating data from current systems to the new platform.
This may be a difficult and time-consuming operation, and it's critical to ensure
that the data is correctly and properly transferred to minimise any delays to your
Vendor lock-in:Businesses may become locked in to their ERP vendor,
which can make it difficult to switch to a different system in the future. Vendor lock-in may
limit your flexibility, creativity, and bargaining power, as well as subject you to security,
performance, and availability problems.
CRM software serves as a tool to enhance the customer experience and engagement with the utility company’s services, leveraging the data and insights provided by smart meters.
Our warehouse management data analytics empowers our customers to make right business decisions and improve customer satisfaction.
We help businesses efficiently track and optimise inventory. These solutions include order management and demand forecasting.
Our CRM systems offer a multitude of benefits for companies by providing quicker issue resolution and enhancing the customer experience.
Our supply chain management is created to make tracking and prioritising concerns easier. This helps to increase the efficiency of system.
Our sales team help companies in optimising their pricing plans and sales procedures to maximise income and profitability.
Our HRMS software helps to streamline HR operations, meet employee’s needs, and improve overall employee experience.
Our effective finance and accounting solution contributes to the financial stability of operations, benefiting the company & customers.
With our efficient procurement practices companies are able to control costs, ensure reliable service delivery, comply with regulations and manage risks.