CRM software is a set of strategies and technologies used by utility companies to manage and analyse data, enhancing customer interactions and providing better services based on smart meters data.
UGO’s CRM software enables utilities to track customer interactions across various touchpoints, such as meters, bills and payments. With this information, utilities can better understand their customer’s needs, preferences, and behaviours, allowing them to modify their products, services, and marketing efforts.
CRM software serves as a tool to enhance the customer experience and engagement with the utility company’s services, leveraging the data and insights provided by smart meters.
Unified Billing contributes to the effective management of utility services, ensuring accurate measurement, transparent billing and customer satisfaction.
OCR is a technology that involves the use of advanced algorithms and pattern recognition approach to identify characters and words within an image.
Energy Analytics is a specialised field that involves the collection and analysis of data related to energy consumption, production, and distribution.
Consumer App & Portal serves as an essential tool for customers to manage their accounts,usage, billing information, and engage with the service provider.
Spot Billing App is an accurate and efficient tool that modernises and accelerates the billing process for utility service providers to improve overall efficiency.
Workforce management is a comprehensive approach that helps organisations maximise the efficiency and overall effectiveness of their workforce.
CRM ensures efficient handling of customer inquiries and complaints, resulting in faster response times, higher customer satisfaction and effective issues resolution.
The UGO Network Indexing Management is a flexible, scalable, and dynamic solution that will maintain the network hierarchy for power distribution.